Troubleshooting
Need technical support? We're here to help. Check the articles below for your issue and if you still need help, contact our customer service team via contact form, live chat or email at [email protected].
I want to sign up but it’s saying I already have an account.
MOVE is included in the Mamamia subscription, so if you are already a subscriber you don’t need to sign up - you can log on by using your existing email and password. Can’t remember your password?. Head to mamamia.com.au/login, enter the email you si
Fix loading and playback issues
If your workouts aren't loading or playing properly, start by checking you're on wifi. If you are, try toggling it off and back on. If you're using the app:. Check your app is up to date. Log out, close the app completely, and log back in. If that do
Background music and trainer audio
You can update your audio preferences at any time under ‘Preferences’ in your profile. Follow this link and we will take you straight there. Already in a workout? No stress! You can also change your audio preferences from within a workout. If you are
Closed captions
You can turn closed captions on or off at anytime within a workout. If you are on mobile:. If you are on desktop:.
Casting MOVE to another device or TV
MOVE is currently compatible with Airplay and Chromecast. Using AirPlay (for Apple devices). 1. Make sure your iOS or macOS device and Apple TV (or AirPlay-compatible screen) are connected to the same wifi network. 2. On your iOS or macOS device, ope
Do I need internet access to watch the videos?
Yes, all MOVE videos can only be accessed with an internet connection. They are not available to watch offline, or to be downloaded. Please connect to wifi or use mobile data to watch the videos. We recommend using wifi for the best viewing experienc
I want to Chromecast from my iPhone or iPad
Chromecast from iOS devices is not currently available in MOVE. We're still working on it — we'll let you know as soon as it's available. If you want to Chromecast from your Android device, laptop or desktop, then read this article.